EMC SourceOne Email Supervisor

EMC Corporation announced EMC SourceOne Email Supervisor which enables customers to monitor inbound and outbound e-mail and instant messages for compliance with internal policies and external regulations including those mandated by the National Association of Securities Dealers (NASD).



SourceOne Email Supervisor is available now and is the newest addition to EMC SourceOne, a family of modular, integrated products for archiving, compliance and e-discovery that makes information governance actionable. EMC SourceOne enables policy-based information management so customers can improve operational efficiency, ensure compliance and mitigate risks. With SourceOne Email Supervisor, customers can sample indexed messages from the archive, present them for supervisory review and save evidence of review actions.

For some organizations, supervision and monitoring of electronic communications is a legal requirement. In the United States, brokerage firms and securities dealers must abide by the NASD Rules 3010 and 3100 that mandate procedures for monitoring electronic communications relevant to their business and employees. These procedures include reasonable communications supervision and auditable records of supervisory reviews. Even when companies are not faced with strict regulatory requirements, they must still enforce policies to prevent risky, unethical or illegal communications. For example, healthcare providers and payers must ensure that privacy and confidentiality of protected patient records are not compromised. Companies with valuable intellectual property or confidential financial and human resources records also need to ensure that the information is not improperly transmitted.

"Supervision of electronic communications has become increasingly important for all industries and business functions and customers should consider it as an essential element of their information governance strategy," said Sara Radicati, CEO of The Radicati Group, an analyst firm specializing in messaging. "Automated monitoring solutions such as the EMC SourceOne Email Supervisor allow organizations to incorporate e-mail supervision as part of the process for reducing costs and mitigating risks."

A complementary product to EMC SourceOne Email Management, SourceOne Email Supervisor can cost-effectively and efficiently monitor and review messages sent or received by any identified user.  

Its key capabilities include:

• Flexibility in defining and customizing business policies to determine which messages will be sampled for review.
• Ability for supervisors to create and manage review groups as well as assign reviewers into each group.
• Easy navigation to highlighted text in both the message body and attachments to clearly indicate the content and business policy that caused the message to be flagged.
• Provide proof of compliance with comprehensive reports to meet stringent NASD 3010 requirements of keeping auditable records of supervisory reviews.

"EMC SourceOne provides customers with modular solutions to address their pressing needs whether they start with archiving, compliance or e-discovery. The introduction of SourceOne Email Supervisor is another milestone in EMC's commitment to enable our customers to execute on their information governance strategies," said Jeff Bettencourt, Vice President and General Manager of Information Governance Product Group, Content Management and Archiving Division at EMC. "With SourceOne Email Supervisor, customers can extend compliance and information governance throughout the enterprise without imposing costly and time-consuming processes."