 |
Themes & Channels
→ Calendar
→ Top Storage
Trends in 2012
→ Most Promising
Storage Start-Ups
→ Start-Ups' Profiles
→ 101 SSD Makers
in the World
→ All 57 M&As
in 2011
→ All 55 Financial
Funding Rounds
in 2011
→ All Firms
in De-Dupe
→ Top 10 WW
Storage Firms
in 2010
→ Storage
Abbreviations
→ What Do
Represent
All These Bytes?
→ Editor's Message
to PRs
STORServer Reports 97% Renewal Rate
This is a Press Release edited by StorageNewsletter.com on Tue, January 24th, 2012
On Appliance Solution Support services in 2011
Although the company has boasted 90 percent and higher renewal rates on its Solution Support services since 2004, the 2011 renewal rate marks the highest overall retention of customers in STORServer's history. The company also reports a comparable renewal rate for its software offering support.
"STORServer offers the best support services in the industry," said Tim Woodward, information technology manager for S&D Coffee. "When you're dealing with any kind of technology, there will inevitably be an issue you need to solve or question you need answered from time to time. The STORServer team is always quick and responsive, and that's exactly what we need in this type of business."
STORServer offers a suite of enterprise backup appliances, plus software and services for IBM Tivoli Storage Manager (TSM) customers that solve backup, archive and disaster recovery challenges.
With STORServer Solution Support, customers have one number to call for any hardware or software issues that arise. Customers work directly with solution experts who are familiar with their environment and will diagnose and resolve the issue. STORServer offers support options designed to meet various customer needs—all of which are fulfilled with a single phone call.
"Thanks to STORServer's excellent support, I have one less thing on my plate to worry about," said Naumaan Dawood, systems administrator for Sherwood Food Distributors. "Whenever an issue arises, I know help is just a call or email away, and is available 24/7."
STORServer Solution Supports offers:
- One call to STORServer for all complete solution support
- Remedial assistance
- Diagnostic support of the environment
- Remote dial-in diagnostics
- Online customer access to tracking of support calls
- Knowledge base search
- Support calls logged online or by phone
- Guaranteed four-hour response time
Print this newsWith all the daily news
on the WW storage industry, this
website is updated every day at 9AM
in Chicago or 4PM in Paris.
You can subscribe to receive
an email with the daily headlines.
COMPLETE STORAGE
START-UP DATABASE
It contains more than 350 current
storage start-ups in the world
(2/3 in USA), with, for each firm:
- Company name,
- Headquarters, web site, CEO
- Year founded,
- Business activity,
- Yearly financial funding
and total received,
- Classification by sector.