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UK MSP IT Specialists Succeeds With Birmingham Help-Desk

Clients including Lyco Direct and Rockingham

IT Specialists (ITS), an UK MSP and a trading name of Reynolds and Reynolds Limited, announces the success of its Birmingham help-desk which, in combination with the company’s BC and DR services, offers clients, including Lyco Direct Ltd and Rockingham Ltd, services such as ongoing IT support and implementation of new IT infrastructure.

The dedicated provision was launched in mid-2015 and, thanks to a combination of a team of new hires and nationwide contract wins, the team has exceeded targets and is well positioned for further growth in 2017. New contract wins include a nationwide haulier and a prestigious aeronautical company, while the team itself is made up of specialists hired to offer ITS customers a range of IT support services in the Midlands region and beyond.

Matt Kingswood, UK head, ITS, said: “Huge congratulations to the Birmingham team. It’s fantastic that we’ve been keeping businesses running in the area for more than 150 years (we are the continuation of a business that has been in Birmingham since 1896), and it’s great to see IT Specialists as a part of the continued Longbridge-area regeneration. Here’s to an even more successful 2017

Ongoing training is a key part of the Birmingham help-desk’s success and, as well as the new hires, existing ITS field engineers nationwide have benefitted from new certifications that expand their expertise on specific technologies from IBM Corp., Dell, Inc., Lenovo Enterprise Solutions, Pte Ltd  and NetApp, Inc.

The help-desk offers first-, second- and third-level teams to provide IT support nationwide and is supported by the efforts of the Lutterworth and London teams. The ITS team stands at more than 200 people strong, spread over three offices, with just over half based in the Birmingham office.

ITS helps customers minimise downtime through various forms of IT support, hardware break-fix and DR services. ITS’ wholly-owned data centre facilities offer customers bespoke private cloud services with a single point of responsibility. This key feature means ITS can offer clients a degree of security and visibility that many cloud providers cannot match.

A customer since 2009, Lyco Direct uses the help-desk as part of ITS’ 24/7 DR as a service platform, BlackVault Managed Recovery Platform, which reduced Lyco’s data recovery time from less than eight hours to less than two hours. Speedway track Rockingham benefits from the trained help-desk staff’s ability to always be on top of the business’s growth requirements, helping it set up and manage new serviced offices on-site.

In 2016, ITS launched BlackVault Guardian, a managed firewall service that is offered as part of the BlackVault Managed Recovery Platform, which provides affordable off-site data vaulting and DRaaS. As a managed service, BlackVault Guardian allows ITS’ help-desk to manage clients’ equipment and system settings remotely.

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